Online classes with flexible schedule available

Desktop support analysts are a very critical part of the IT workforce. Their primary job responsibility is to maintain, evaluate and repair hardware and software systems. IT companies depend on these analysts to keep the business resources running smoothly. Pursuing a career in desktop support analysis demands fundamental knowledge of the software and hardware systems.

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To ensure our students are prepared, our training covers all the major concepts. This includes such areas as computer assembly/disassembly, installing, configuring, and troubleshooting a new hard drive, printers, videos and audio, network configuration, internet connectivity, computer hardware troubleshooting and much more.

At Alphaprimetech, we offer desktop support analyst training at our Manhattan school to help students land a high-paying job as a desktop support analyst in an IT organization. We have a team of highly-qualified and experienced instructors who have industry experience and ensures students have a quality learning experience. They use practical examples during class sessions to help students build a strong foundation for their careers as a desktop support analyst.

We train you for the following certifications:

We offer job placement assistance and extended on job support.

why choose us?

Flexible classes

Practical approach

Trained and qualified instructors


Years of experience

On job assistance

Stats About The Course

120 Clock Hours
Maximum Class Size: 20 students
Tuition: $2,000
Books: $200
Prerequisite: High School Diploma/GED
Duration: 12 weeks

Weekday Schedule:

M-F 5:00pm-7:00pm

60 Sessions: 2hrs day, 10hrs. week

Weekend Schedule:

Sat & Sun 10:00am-4:00pm (1hr lunch-break)

24 Sessions: 5hrs. day, 10hrs. week

Right Candidates To Become A Desktop Support Analyst

Today, there are numerous job opportunities for desktop support analysts in the IT industry. No matter if you’re a recent graduate or a working professional looking for career advancement or change, you can enroll in our desktop support analyst classes at our Manhattan school.

Candidates who are best suited for desktop support analyst course include –

  • Aspiring desktop support analyst whether recent college graduates or working professionals who want to make an advancement in their career
  • New desktop support technician wanting to improve their skills
  • IT professionals with little-to-no technical knowledge

Topics Covered

Being one of the leading desktop support analyst schools in Manhattan, Queens, Brooklyn, Bronx, Staten Island, NY we, at Alphaprimetech, have training programs that cover all the major concepts. This includes:

PC support

  • Computer Assembly/Disassembly
  • Installing, configuring, and troubleshooting a new hard drive
  • Installing, Configuring, and troubleshooting printers, video and audio
  • Network configuration, Internet connectivity, and computer hardware troubleshooting
  • Using the Control Panel, configuring the Windows Interface, and using DOS commands
  • Installing Windows 7, using a Startup Disk and the Startup Menu
  • Using Windows system tools, data backup, optimizing performance
  • Troubleshooting using resources on the Web. Restoring the Registry

network support

Network Fundamentals
  • Network Components
  • OSI model
  • TCP/IP model
Cabling and Network Interface Card
  • Cabling – UTP, STP, Coaxial, Fiber-optic, Wireless
  • Network Interface Card
Networking Devices
  • Hub, Repeater, Bridge, Switch, Router, Brouter and Gateway
Networking Protocols and OSI Model
  • OSI Model – 7 Layers
  • IEEE 802 Standard, NDIS, ODI
  • Subnetting and Routing
  • Name Resolution
  • Commands and Utilities
  • HTTP, FTP, Telnet, SMTP, POP3 Protocols
  • Ports
  • Firewalls, Proxy Servers, VLAN
  • WAN Links
  • WAN Technologies
  • VPN
Network Problem Prevention and Troubleshooting
  • Account and Security Management
  • Disaster Prevention: Backup, UPS and RAID
  • Monitoring and diagnosing Networks

Security basics

  • Overview, Organizational Security, Compliance, Training and Incident Response
  • Business Continuity and Disaster Recovery (Backup and Restore)
  • Cryptography and Encryption Basics
  • Public Key Infrastructure and Access Control
  • Authentication, Identity Management and Securing Networks
  • Secure Network Administration and Securing Wireless Networks
  • Securing Host Systems, Applications and Data
  • Monitoring for Security Threats, and Vulnerability Assessments

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Job Placement Assistance Available
for our graduates

Job Placement Assistance

  • Consulting Business that provides employment opportunities in various sectors of Technology in 20+ states as well as Partners in the Tri-state area
  • Assistance in preparing your resume and prepping for interviews
  • Directory to free workshops to help with various job search subjects (Identifying Hard & Soft Skills, Navigating ATS (Application Tracking Systems), Mastering Teamwork, Self Managment, Problem Solving, Organizational skills and more.
  • Continued support in providing access to teachers, mentors and free refresher courses (based on availability)
  • Access to job board

Future Of Desktop Support Analyst

Desktop support analysts identify and resolve day-to-day issues in networks, PCs, telephone systems and peripherals. The demand for desktop support analysts is growing significantly. Currently, there are numerous job opportunities in this field. According to the U.S. Bureau of Labor Statistics, the number of desktop support analyst jobs is expected to increase by 11% through 2016-2026. With the increase in job opportunities in this field, desktop support analyst is definitely a satisfying and demanding career.

If you are interested in pursuing a career in this field, join our desktop support analyst training in Manhattan and across New York.

Our Certifications

Opportunities to work with
leading US companies